Cloudboard Support

📧 Contact Support

Need help? Have a question? We're here to support you.

🚀 Getting Started

Creating Your First Board

1. Open Cloudboard and sign in
2. Tap "New Board" or "Create Your First Board"
3. Give your board a name (e.g., "Math Study Session")
4. Start drawing, writing, or importing images!

Inviting Friends to Collaborate

1. Create or open a board
2. Find the board's Join Code (displayed in the board list)
3. Share the code with friends
4. They tap "Join Board with Code" and enter your code
5. Start collaborating in real-time!

✨ Key Features

Drawing Tools

• Pen: Draw freehand with Apple Pencil or finger
• Shapes: Create perfect rectangles, circles, triangles, lines, and arrows
• Eraser: Remove content
• Colors: Choose from a variety of colors

Social Feed

Discover video tutorials from students worldwide. Search by subject, follow students who explain concepts well, and save videos to watch later.

Voice Chat

Tap the microphone icon to start voice chat with everyone in your board. Perfect for study sessions and tutoring.

Folders & Organization

Save important work to folders. Create folders for different subjects, projects, or classes.

🔧 Troubleshooting

Can't Join a Room?

• Double-check the room code for typos
• Make sure you're connected to the internet
• Check if the room is full (max 6 users per room)
• Ask the room creator to verify the code is correct

Not Seeing Collaborator's Drawings?

• Check your internet connection
• Make sure both users are on the same page (check page number at bottom)
• Try tapping "Refresh" if available
• Close and reopen the board

Voice Chat Not Working?

• Check microphone permissions in iOS Settings → Cloudboard
• Make sure you're not muted (check the mic icon)
• Try leaving and rejoining the room
• Restart the app if issues persist

Lost Your Work?

• Check your Folders — work is auto-saved there
• Look in the "Offline Work" folder if you were offline
• Check different pages (swipe left/right at the bottom)

👤 Account Help

Forgot Password?

1. On the login screen, tap "Reset Password"
2. Enter your email address
3. Check your email for the reset link
4. Follow the link to create a new password

Delete Account & Data

To permanently delete your account and all associated data:

1. Open Cloudboard
2. Tap Settings (gear icon)
3. Go to Account Settings
4. Tap "Delete Account"
5. Confirm deletion

What gets deleted: Your profile, posts, comments, messages, whiteboards, rooms, and all personal data will be permanently deleted within 30 days.

⚠️ Warning: This action cannot be undone. Make sure to save any important work before deleting your account.

For assistance with data deletion or to request a copy of your data, email support@cloudboardapp.com.

📱 System Requirements

• iOS: Requires iOS 18.0 or later
• macOS: Requires macOS 15.0 or later (Apple Silicon)
• Internet: Required for collaboration features
• Recommended: Apple Pencil for best drawing experience

📬 Still Need Help?

If you can't find what you're looking for, reach out to us:

⚖️ Copyright & DMCA

Report Copyright Infringement

If you believe your copyrighted work has been posted on Cloudboard without permission, you can submit a DMCA takedown notice.

Your DMCA notice must include:

• Description of the copyrighted work
• Location of infringing content (username, post link, or screenshot)
• Your contact information (name, address, phone, email)
• Statement of good faith belief that use is unauthorized
• Statement under penalty of perjury that information is accurate
• Your physical or electronic signature

Report Inappropriate Content

To report content that violates our Terms of Service (harassment, spam, explicit content, etc.), use the in-app Report button or email support@cloudboardapp.com.

🔗 Quick Links